Frequently Asked Questions
Everything you need to know about your FOLIGAIN experience.
Where does FOLIGAIN Europe ship to?
We provide fast and reliable shipping to all countries within the European Union, as well as several non-EU European territories. Shipping times typically range from 2-5 business days depending on your location.
Are your products genuine and authentic?
Yes, we are an authorized distributor of FOLIGAIN products. All items sold on our store are 100% authentic, sourced directly from the manufacturer, and meet strict European safety standards.
What payment methods do you accept?
We accept a wide variety of secure payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and popular regional methods like Klarna and iDEAL.
Can I return a product if I am not satisfied?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to health and hygiene regulations in the beauty industry, we cannot accept returns on products that have been opened.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can use this link to monitor your package's journey in real-time until it reaches your doorstep.
Are FOLIGAIN products cruelty-free?
FOLIGAIN is committed to providing high-quality hair care solutions without compromising ethical standards. The majority of our product line is cruelty-free and developed without animal testing.